Course Objectives:
By the end of this training course, participants
will be able to:
• Understand the fundamentals of ecommerce and the impact of
digitalization on retail logistics.
• Identify the key components and
challenges of omnichannel logistics.
• Develop effective strategies for managing
inventory across multiple channels.
• Implement efficient order fulfillment and
last-mile delivery processes.

Optimize warehouse and distribution
center operations for e-commerce
requirements.
• Leverage technology and data analytics
for improved logistics performance.
• Understand the role of customer
experience and service in e-commerce
logistics.
• Develop an action plan to enhance ecommerce and omnichannel logistics
within their organization.